Here are some FAQs answered.

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of their employment.  Dr Allen abides strictly by the Privacy Act.

Do I need a referral from my GP before my appointment with Dr Allen?


What should I expect during my first visit?

The best and only way to find out which treatment is right for you, is to consult Dr. Allen who will listen to your needs, examine you and provide you with expert advice. He will also tell you what you need to know about the treatment you are interested in, or recommend another to meet your needs and goals.

What fees can I expect to be charged?

Information on our current fee structure is available from our office. We are not a Bulk Billing practice and therefore require payment at the time of consultation. All visits to the rooms are deemed “out-patient” services and are therefore partially refundable under Medicare. These Rebates vary according to your position re the Medicare Safety Net threshold

Will my health fund cover the fees?

For any in-patient services such as surgery, in general, your private health fund and Medicare will cover a portion with an associated item number. Please note that there will be an out-of-pocket gap for your surgery, and this varies from one procedure to another. We will give you an estimate of your gap prior to your surgery.

Remember it is your responsibility to ensure your health fund will adequately cover your surgery.

Where possible we will streamline this process by submitting appropriate claims to your health fund for you.

What are your acceptable means of payment?

You can pay via EFTPOS, Bank cheques, personal cheques, cash or credit cards (MasterCard, VISA or Amex).